🔒Privacy Policy for Silver Ride🔒
Effective Date: 18/11/2025
At Silver Ride, we are committed to protecting your privacy and handling your data transparently. This policy explains how we collect, use, and share information across our three core services: Cab Service, Car Repair Booking, and Cab Advertising.
1. Information We Collect
We collect different types of information depending on how you interact with our services:
| Category | Information Collected | Purpose |
| A. Cab Service (Riders) | Name, email, phone number, precise geolocation (during ride), payment information, trip history, and device ID. | To book and manage rides, process payments, ensure safety, and improve service routes. |
| B. Repair Booking (Users) | Name, email, phone number, vehicle make/model/VIN (Vehicle Identification Number), and service history requests. | To schedule and confirm repair slots with partner garages, and maintain service records. |
| C. Advertising Clients | Contact details, company information, campaign budgets, and ad creative/content. | To manage advertising contracts, campaign deployment (digital and poster), and billing. |
| D. Website & App Usage | IP address, browser type, cookies, and usage data (e.g., pages visited, time spent). | For analytics, website optimization, security, and personalized content delivery. |
2. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery: To operate, maintain, and provide all core Silver Ride services (transportation, service booking, and advertising).
Safety and Security: To verify user accounts, prevent fraud, and ensure the safety of our riders and drivers.
Communication: To send service updates, confirmations, customer support responses, and promotional messages (where consent is given).
Improvement and Personalization: To analyze usage trends, develop new features, and personalize your experience, such as showing you relevant ads or preferred routes.
Legal Compliance: To comply with legal obligations, enforce our terms of service, and resolve disputes.
3. Information Sharing and Disclosure
We only share your information in the following circumstances and with strict confidentiality agreements:
Service Providers: We share necessary data with third-party vendors who perform functions on our behalf (e.g., payment processing, analytics providers, cloud hosting).
Cab Drivers: We share the rider’s name, pickup location, and destination with the assigned driver to complete the ride.
Repair Garages: We share the user’s name, contact details, and vehicle/service request with the specific garage you choose to book a service slot.
Legal and Safety: We may disclose information if required by law or if we believe it is necessary to protect the rights, property, or safety of Silver Ride, our users, or the public.
Advertising (Aggregated Data): We share aggregate, non-personally identifiable data with advertisers to show campaign performance (e.g., number of impressions in a certain area). We do not share your personal information with advertisers without your explicit consent.
4. Data Security and Retention
Security: We implement appropriate technical and organizational measures (like encryption and access controls) designed to protect your data against unauthorized access, alteration, disclosure, or destruction.
Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
5. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
Access: The right to request copies of your personal data we hold.
Correction: The right to request that we correct any information you believe is inaccurate or incomplete.
Deletion: The right to request that we erase your personal data under certain conditions.
Opt-Out of Marketing: The right to opt out of receiving promotional emails or notifications from us at any time.
To exercise any of these rights, please contact us using the details provided below.